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Frequently asked questions

Commonly asked questions you may have, answered

What are your rates?

I charge £30 per hour and £40 for plumbing work, that is my minimum charge for a visit. Expenses such as parking charges are charged additionally.

Do you offer credit?

No, my terms are card or cash on completion, although I sometimes accept Faster Payments if made on the day of completion.

What are your operational times?

Currently, Monday to Friday 9:30am – 2:30pm. I don’t work evenings or weekends at present.

Do you provide free estimates?

All my estimates are free of charge.

Is availability generally good?

I aim to respond to enquiries within a few hours, and appointments will usually be within a few weeks.

Do you invoice and work for larger companies?

No, I work in the domestic sector only.

Which towns do you serve?

I serve the Bromley borough, I’m based in Orpington, see my handyman in Bromley map to see if I cover your address.

Do you take on grander projects?

My handyman work is mainly basic tasks that take a few hours to complete, decorating takes a lot longer as you can imagine so please ask and I’ll discuss any larger handyman projects with you.

What happens if after you leave there is something that isn’t quite right?

If it’s my fault I’ll come back and rectify the issue, quickly and without charge, however, I do not guarantee components supplied by the customer that have poor design and/or do not complying with British Standards, if the error is a result of either then there may be a charge.

Do you have public liability insurance?

Yes I have £1 million public liability insurance cover.

Do you bring all the required materials with you?

Yes I purchases all materials on your behalf up to the value of £50, if the materials exceed this value then I usually ask the customer to pay a deposit to cover.

Do you charge a cancellation fee?

If you need to cancel or reschedule, 24 hours notice is required. A £50 cancellation fee will apply if work is cancelled without this notice.

What is your preferred contact method?

I can be contacted by phone, email or text; email and text are usually the best ways to contact me as I’m quite often tied up on a job and unable to answer calls.